The Velveteen Hound

Covetable accessories for stylish hounds

Privacy Policy

THE VELVETEEN HOUND is a small UK business. We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.velveteenhound.com and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.  Please read this Privacy Policy carefully and ensure that you understand it.

WHAT INFORMATION DO WE COLLECT?

When you purchase something from our store, as part of the buying and selling process, THE VELVETEEN HOUND collect the personal information you give us such as your name, address and email address.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: when registering with our newsletter: With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide THE VELVETEEN HOUND with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If THE VELVETEEN HOUND ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for THE VELVETEEN HOUND to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting THE VELVETEEN HOUND at hello@velveteenhound.com.

It is extremely important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at hello@velveteenhound.com.

Disclosure

Your payment details will only be shared with service providers (such as Paypal and courier services) to complete a transaction and with third parties if I believe that it is necessary in order to comply with the law, to enforce my terms and conditions or to protect the rights, property or safety of THE VELVETEEN HOUND

SQUARESPACE

THE VELVETEEN HOUND store is hosted on Squarespace. They provide us with the online e-commerce platform that allows THE VELVETEEN HOUND to sell our products and services to you.

Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.  Please read the Squarespace terms of service and Squarespace privacy policy for more information.

THIRD PARTY SERVICES

In general, the third-party providers used by me will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to me.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave my store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or my website’s Terms of Service.

Links

When you click on links in my store, they may direct you away from my site. I am not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Payment

I use Paypal and Stripe to collect payments in my online store. If you choose to use PayPal or Stripe, they may also hold your personal details. Please read PayPal's Privacy Policy and Stripe Privacy Policy for further information.

Squarespace

My website is hosted by Squarespace, which is especially designed as both an ecommerce platform and website platform. If you choose to pay with a credit card they have access to some of your details so that they can pass it onto me, as per Squarespace's Privacy Policy.

 

Mailchimp

In order to contact you via Mailchimp, I require your name and email address when you sign up. This simply allows me to send you updates or newsletters.  Mailchimp also collects additional details such as statistics on how many times the newsletter, and links within the newsletter, have been opened. For further details, please read Mailchimp's Privacy Policy.

Cookies

Cookies are installed on this website. They allow you to navigate my website with ease. They also allow me to see what areas of my website you are clicking on in order for  me to understand what areas are the most popular and what areas to focus my marketing on. Cookies do not allow me to see any personal details about you or your computer.

SECURITY

To protect your personal information, THE VELVETEEN HOUND take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

AGE OF CONSENT

By using THE VELVETEEN HOUND website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO PRIVACY POLICY

We reserve the right to modify THE VELVETEEN HOUND privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, THE VELVETEEN HOUND will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If THE VELVETEEN HOUND is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact Justine Weyman at hello@velveteenhound.com